Your rights

Delete my account

Last updated: 24 September 2026

This page explains how to request deletion of your account and personal data for the Colors Clubs, Colors Clubs Signature, Colors Source, Colors Pro, Colors Pro Lite and Colors Manager applications, published by NEXA G GROUP. One account is used across all these applications: deleting it deletes it everywhere. Deletion is free of charge and requires no justification.

1. From the application

Open the application, then:

• My account → Settings → Delete my account
• Confirm. A 14-day withdrawal period begins: the request signs you out immediately, but you can cancel it at any time during those 14 days by signing back in. Once that period has passed, deletion is final and irreversible.

2. By email

If you no longer have access to the application, write to [email protected] from the email address of your account, with the subject “Account deletion”. State which application is concerned. We verify your identity, then process the request within 30 days at most (GDPR time limit).

3. Before requesting deletion

• Professionals and managers: transfer your full Merhcure (your earnings) to your bank account before the end of the 14-day period. When the deletion is carried out, the Merhcure balance is reset to zero. If a full balance remains when you make your request, write to [email protected] during the period: we will arrange its transfer before the account is closed.
• Other Merhcure (sealed, voucher, advertising, Vault) cannot be transferred or refunded: they are lost on deletion, as are your Colors Arts, badges and collectibles.
• An open debt (commission, clawback after a refund) remains due after deletion.
• A subscription taken out on the App Store or Google Play is cancelled in the store: deleting the account does not stop it.

4. What is erased at the end of the period

On the 14^th day, the account is processed automatically:

• your first and last name are replaced with a neutral mention; your email is replaced with an anonymous address, and released; your phone number, profile photo and company name are erased;
• your IBAN, BIC and identifiers with our payment provider are erased;
• your sign-in account is anonymised and permanently blocked: no further sign-in is possible;
• you are taken offline; your club memberships, affiliations and badges are deactivated;
• your Merhcure balance is reset to zero.

Your account is not removed from the database but anonymised: its technical identifier remains, with no name or contact details, so that the rides, invoices and reviews attached to it remain consistent for other users and for accounting.

5. What is erased on request

The following items are not erased automatically at the end of the period: your saved addresses, your messages, your reviews and reports, your notification tokens, your professional card number, and the files you uploaded (photos, vehicle documents). Write to [email protected]: we erase them within 30 days, except those the law requires us to keep (table below). The same address lets you obtain a copy of your data before deletion.

6. What is kept, and for how long

Some data cannot be erased immediately, because the law requires us to keep it:

Data	Period	Reason
Invoices and accounting records (rides, commissions, subscriptions, Merhcure purchases)	10 years	Accounting and tax obligations
Professionals' earnings: shares received, payouts, transfers, debts and their settlement	10 years	Accounting and tax obligations; justification of sums paid
Identity verification documents (KYC)	5 years after the relationship ends	Fraud and money-laundering prevention
Ride history (places, times, amounts)	5 years, attached to the anonymised account	Evidence in case of dispute
Proof of acceptance of the terms	5 years	Evidence in case of dispute
Technical connection logs	1 year	Security and evidence

This data is archived with restricted access and is no longer used to identify you in the service. Once the periods above have expired, it is deleted.

7. Your other rights

You can also request access to, rectification, restriction or portability of your data without deleting your account, at the same address [email protected]. See our privacy policy and our legal notice.